Privacy Policy

To provide an online casino service, Moonwin Casino may need to collect and use information that identifies a player or relates to the way the website is used. The information collected depends on the services a player uses, the account information supplied, and the checks required before certain activities can be completed. We aim to collect information that is relevant to operating the service, meeting applicable obligations and providing support.

Account and contact information

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, username, account login details and contact information. It may also handle information about account preferences, responsible gaming settings, communications preferences and interactions with customer support. These details help create and maintain the account, respond to questions, provide account notices and administer the player relationship.

Verification and identity information

For account verification, security and anti-fraud purposes, the site may request information or documents that confirm a player's identity, age or other account details. This can include copies of identity documents, information extracted from those documents, and records of checks carried out. Additional information may be requested where activity appears unusual, where an account needs to be protected, or where verification is required before a transaction or service can be completed.

Payment and transaction information

The site may handle payment-related information, including deposits, withdrawals, account balances, transaction history, payment method details, transaction references and records of related checks. Payment providers may process sensitive payment details directly. Where this occurs, Moonwin Casino may receive information needed to confirm, record or reconcile a transaction without necessarily receiving the full details held by the payment provider.

Technical, device and usage information

When a player visits or uses the website, technical information may be collected automatically. This may include an internet protocol address, browser type, device type, operating system, language settings, approximate location derived from technical information, pages viewed, session activity, referring website and information about errors or service performance. This information helps maintain website security, understand general usage, identify technical problems and improve the service.

Personal information may be shared with service providers and professional partners that help operate the website and provide related services. Depending on the activity, these parties may support payment processing, identity verification, fraud prevention, information technology, website hosting, customer support, security monitoring, analytics, communications or professional advice. These parties should receive information relevant to the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to meet a legal or formal obligation, respond to a lawful request, protect the rights and safety of players or others, investigate suspected fraud or misuse, or support the resolution of a dispute. Information may be transferred or accessed across borders when service providers or technical systems operate in other countries. Where this occurs, reasonable steps should be taken to protect the information and handle it in a way consistent with applicable privacy requirements.

Protecting information

Reasonable administrative, technical and organisational measures are used to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security procedures, monitoring, secure transmission and restrictions on who can view information. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private and contact support promptly if they suspect that an account or device has been compromised.

How long information is kept

Information is generally kept for as long as it is needed to operate an account, provide services, resolve enquiries, maintain business and transaction records, protect the service or meet other relevant purposes. When information is no longer needed, it may be deleted, anonymised or securely disposed of, subject to applicable requirements.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law, even after an account has been closed. Other information may be retained where it is needed to deal with a complaint, dispute, fraud investigation, legal claim or security matter. Once the relevant retention need ends, the information will be handled in accordance with applicable procedures.

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights can include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, asking for deletion of information, and withdrawing consent where processing is based on consent. Players may also ask questions about how their information is used or raise a concern about the handling of their information.

How to make a request

To exercise a data right, including access, correction, deletion or withdrawal of consent to marketing, contact support@moonwincasino.win. Please describe the request clearly and include enough information for the relevant account or records to be identified. For security, additional information may be requested to confirm the identity of the person making a request. This helps prevent personal information from being disclosed or changed without authorisation.

• Access: ask for a copy or summary of personal information held about you, subject to applicable exceptions.
• Correction: ask for inaccurate, outdated or incomplete information to be updated.
• Deletion: ask for personal information to be removed where there is no continuing reason to keep it.
• Marketing consent: withdraw consent to promotional communications at any time. Essential account and service messages may still be sent.
• Questions or concerns: ask for an explanation about the handling of your information or raise a privacy concern for review.

A deletion request may not apply to every record. Information may need to be retained where it is required by law, needed for security or fraud prevention, connected with a transaction, or necessary to establish, exercise or defend a legal claim. In those circumstances, the information will be restricted or retained only as required, where appropriate. Requests will be considered within a reasonable timeframe, taking into account the nature of the request, the information involved and any verification needed.

This Privacy Policy may be updated when the service, technology, information practices or applicable requirements change. The latest version published on the website will describe the current approach. Players should review this page from time to time, particularly before providing new information or using a new feature.